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30-Day Return & Exchange Policy

We offer a 30-day return & exchange policy to our jewelry as we put all of our customers in the first place always. If you are unsatisfied with your purchase from TomJewel, you can contact us to make a return/an exchange within 30-day from the delivery date.

Return & Exchange Conditions

1.It will not be accepted if the item(s) is returned without authorization.

2.The time period of return/exchange must not exceed 30-day and it starts from the delivery date.

3.Item(s) must be returned in its original condition when returning.

4.Customer must offer customer service the tracking# when return is shipped, or it will not be processed.

5.Any promotional gift(s) must be included in the package when returning item(s). Otherwise, the original price of the gift(s) will be deducted from the refund.

Non-Refundable Items

1.All the items with personalized customizations are non-refundable, and a re-stocking fee will be charged when exchanging.

2.Custom sizes are non-refundable (those sizes that we charge an extra $4.9).

3.Item is unable to be returned for a refund once the jewelry size tag is removed.

4.All the exchanged items/replacements are non-refundable.

Please Note:

1.All the returns will be processed within 3-5 business days after delivery, and the original shipping cost will be deducted from the refund when applying for a refund. A 20% re-stocking fee will be charged when returning 3 or 3 more items from the same order.

2.If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.