Delivery & Shipping

Delivery & Shipping  

Delivery Time = Processing Time + Shipping Time

All Tom Jewel items are made-to-order. Since each piece in our collection is crafted exclusively for you, processing times vary by product. To estimate your order’s arrival date, simply add the product-specific processing time to the shipping time of your chosen logistics method.

Processing Time

The estimated processing time is clearly stated on each product page. Our best-selling styles can be dispatched within 1–2 working days, while engraved pieces, custom-designed items or products made in bespoke sizes may require 10–20 working days for production.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and projected delivery date.

Shipping Time

(Shipping time is determined by your selected logistics method and the distance to your delivery country/region.)

Available Shipping Methods

Important Note：

Occasional delays may occur due to unforeseen and uncontrollable factors, such as peak holiday seasons, adverse weather conditions, labor strikes or geopolitical disruptions. Rest assured that Tom Jewel will make every effort to minimize any resulting inconveniences.

Should you have any questions or encounter unexpected delays, feel free to reach out to us. If you do not receive your package within the estimated timeframe, please contact our customer service team at service@tomjewel.com.

 Tracking Your Order

You will receive a shipping confirmation email once your order has been dispatched. This email will include your unique tracking number for real-time order monitoring. For further assistance, please email us at service@tomjewel.com.