Tom Jewel FAQs

Q: I have never made an online purchase before, how can I be sure Tom jewel is reputable? 

A: Tom Jewel is a trustworthy online store that offers a 30-day return policy and 24/7 online customer service. If you feel unsatisfied with your purchase for any reason, you can reach out to the support team online directly or apply for a refund hassle-free.

Q: Do you have a store I can visit?

A: No. Tom Jewel is strictly an online retailer. In view of the rapid development of the online shopping industry and with the aim of maximizing efficiency for our customers, we exclusively provide the convenient channel of online shopping.

Order Issues

Q: How do I amend my order after placing it?

A: If you notice any errors in your order after receiving the order confirmation email, please contact us promptly. If our business hours have passed, leave a clear, detailed voicemail including your full name, phone number, and order number (if available).

Q: How do I change the currency?

A:You can find a currency widget at the top of our website, where you can switch to any available currency.

Q: Which payment methods do you accept?

A: We accept PayPal, Visa, American Express, Mastercard, Discover, Visa Debit, and Klarna. Should you encounter any payment failures for your order, please reach out to our customer service team for further assistance via email at service@tomjewel.com or our live chat support.

Q: How do you secure my payment information and my personal information ?

A:We take both payment security and personal privacy extremely seriously: Tom Jewel neither processes nor stores your payment information directly, as all payment transactions are securely handled by PayPal; and we will never disclose any information about our customers or website visitors to third parties, except in specific, exceptional circumstances.

Jewelry

Q: Are the stones real diamonds?

A: Most of our rings are crafted from premium 925 sterling silver, adorned with either high-grade zircon or moissanite. These carefully selected gemstones cater to diverse consumer preferences and budgets.For more detailed information about our stones, please visit our Our Stones page.

Q: What is Sterling Silver?

A: To create stronger and more durable products, pure silver is often alloyed with other metals, and sterling silver is the most widely used silver alloy.

Fine silver (99.9% pure) is generally too soft for making large, functional items. Therefore, it is usually mixed with copper to enhance its strength. Sterling silver is an alloy consisting of 92.5% silver and 7.5% other metals (such as copper) by weight. The sterling silver standard requires a minimum millesimal fineness of 925. This alloy retains the luster and ductility of the precious metal while improving its durability.

Other metals can also be used instead of copper, typically to enhance specific properties of the basic sterling alloy, such as reducing casting porosity, preventing firescale, and increasing tarnish resistance.

Q: Will Sterling Silver tarnish?

A: Chemically speaking, silver does not react with oxygen or water at room temperature, which means it does not tarnish easily.

Although sterling silver can tarnish over time, our rhodium-plated jewelry offers maximum resistance to tarnishing and wear. Additionally, our jewelry is easy to maintain and clean.

Q: Will this jewelry leave green marks on my skin?

A: Never! The green tint that sometimes lingers on skin comes from copper-containing pieces. Our jewelry, however, is made of premium 925 sterling silver—gentle on your skin.

Q ：Can you customize jewelry?
A:  Yes, we offer custom‑made services. You can provide a picture and we will make it for you. Please contact our customer service to place orders.

Shipping & Returns

Q: Where do you ship to, and how much does shipping cost?

A: We offer FREE Standard Shipping for all orders over $59.00. For detailed shipping information and to check if your order qualifies for free shipping, please visit our Delivery page.

Q: How long until I receive my jewelry?

A: Once your payment is confirmed, We will start processing your order within 24 hours. We offer Standard and Expedited Shipping options, with delivery times varying by location. For exact details, please check our Delivery page.

Q: Will I have to pay customs duties, taxes or other fees?

A: You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself.

Q: What if I don't like my jewelry after receiving it?

A: Don’t worry at all! We provide a 30-day free return policy to guarantee your shopping experience. If you are not satisfied with your jewelry upon receipt, simply reach out to us via email or live chat, and our team will assist you with the return process promptly.

Important Note: Please do not ship the package back to the original delivery address—otherwise, your refund request cannot be processed.

Q: What if I have a question that hasn't been answered above?

A: We are always ready to assist you with any questions or concerns you may have. Feel free to contact us through the following channels:

• Email us at: service@tomjewel.com
• Service hours: 6:00 PM - 3:00 AM, Monday - Sunday (PST/PDT)